Cvent Holding Corp.
cvent.com ↗In their words
“As of March 31, 2023 and 2022, our net dollar retention rate was 115.1% and 108.7%, respectively. The year-over-year increase in our net dollar retention rate is primarily due to the lessening impact of the global COVID-19 pandemic.”
“Cvent releases 'Event-Led Growth For Dummies' to help marketing leaders align event programs with customer retention and revenue goals.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Cvent releases 'Event-Led Growth For Dummies' to help marketing leaders align event programs with customer retention and revenue goals.
Net revenue retention: 115.1% (Q1 2023 (March 31, 2023)) — “As of March 31, 2023 and 2022, our net dollar retention rate was 115.1% and 108.7%, respectively. The year-over-year increase in our net dollar retention rate is primarily due to the lessening impact of the global COVID-19 pandemic.”
Net revenue retention: 113.9% (FY2022) — “As of December 31, 2022, December 31, 2021 and December 31, 2020 our net dollar retention rate was 113.9%, 101.0%, and 89.2%, respectively.”
Net revenue retention (Event Cloud): 116.1% (Q3 2022) — “As of September 30, 2022 and 2021, our net dollar retention rate was 116.1% and 90.0%, respectively”
Net revenue retention (Event Cloud): 114.1% (Q2 2022) — “As of June 30, 2022 and 2021, our net dollar retention rate was 114.1% and 85.0%, respectively”
Net revenue retention: 108.7% (Q1 2022) — “As of March 31, 2022 and 2021, our net dollar retention rate was 108.7% and 83.9%, respectively.”
Net revenue retention: 101% (FY2021) — “net dollar retention rate was 101.0%, 89.2%, and 108.4%, respectively [ … ]”
Net revenue retention: 90% (Q3 2021) — “As of September 30, 2021 and 2020, Cvent's net dollar retention rate was 90.0% and 97.7%, respectively”
Net revenue retention (Event Cloud): 90% (Q3 2021) — “As of September 30, 2021 and 2020, our net dollar retention rate was 90.0% and 97.7%, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.