Customers Bank
customersbank.com ↗In their words
“Customers Bank reports Net Promoter Score of 81, compared to industry average of 41.”
“Customers Bank achieved a Net Promoter Score of 81 compared to the banking industry average of 41, ranked No. 45 among largest publicly traded banks.”
“Customers Bank was named to Forbes World's Top Performing Banks list with a Net Promoter Score of 81, compared to the industry average of 41.”
Disclosed NPS over time
Every Net Promoter Score Customers Bank has published, by date.
NPS disclosures (14)
Customers Bank reports Net Promoter Score of 81, compared to industry average of 41.
Customers Bank achieved a Net Promoter Score of 81 compared to the banking industry average of 41, ranked No. 45 among largest publicly traded banks.
Customers Bank was named to Forbes World's Top Performing Banks list with a Net Promoter Score of 81, compared to the industry average of 41.
Customers Bank disclosed a Net Promoter Score of 81 in SEC filings, alongside payment activity and growth targets.
Customers Bank reported a Net Promoter Score of 81, significantly above the industry average of 41.
Customers Bank achieved a Net Promoter Score of 81, significantly exceeding the industry average of 41, earning recognition as a high-growth company.
Customers Bank reports a Net Promoter Score of 81 compared to an industry average of 41, and has been named a Top 10 Performing Bank.
Customers Bank reported a Net Promoter Score of 81, compared to the financial services industry average of 41.
Customers Bank reports Net Promoter Score of 81, outperforming industry benchmarks under CEO Sam Sidhu.
Customers Bank published a Net Promoter Score of 81, placing it well ahead of the financial services industry average.
Customers Bank announced an industry-leading NPS score of 81, nearly double the industry average in customer satisfaction.
Customers Bank unveiled its first annual Net Promoter Score, achieving results that exceed industry standards.
Customers Bank achieved an impressive Net Promoter Score of 73 in its first annual measurement.
Customers Bank released its first annual Net Promoter Score, placing it among the top of the financial services industry.
Retention disclosures (1)
Customers Bank, named SBA Preferred Lender, uses customer loyalty programs to foster retention.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.