Cumberland Connect
In their words
“Cumberland Connect achieved an industry-leading +90 Net Promoter Score by transforming broadband operations and creating unparalleled member experiences.”
“Cumberland Connect achieved Net Promoter Score in the 90s and exceptional CSAT through broadband operations transformation.”
NPS disclosures (2)
Cumberland Connect achieved Net Promoter Score in the 90s and exceptional CSAT through broadband operations transformation.
Cumberland Connect achieved an industry-leading +90 Net Promoter Score by transforming broadband operations and creating unparalleled member experiences.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.