Cricut, Inc.
In their words
“• Meaningful improvement in our Net Promoter Score (NPS). 2 Key Performance Metrics In addition to the measures presented in our consolidated financial statements, we use the following key business metrics to help us evaluate our business, identify…”
“(xii) cash flow, (xiii) net income, (xiv) conversion, (xv) units per transaction, (xvi) average dollar sale, (xvi) customer satisfaction metrics like NPS, (xviii) shrinkage and/or inventory control, (xix) management of expenses (including, but not…”
“Income, (n) conversion, (o) units per transaction, (p) average dollar sale, (q) customer service metrics (including net promoter score (“ NPS ”)), (r) shrinkage and/or inventory control, (s) management of expenses (including, but not limited to, labor…”
NPS disclosures (5)
• Meaningful improvement in our Net Promoter Score (NPS). 2 Key Performance Metrics In addition to the measures presented in our consolidated financial statements, we use the following key business metrics to help us evaluate our business, identify…
…(xii) cash flow, (xiii) net income, (xiv) conversion, (xv) units per transaction, (xvi) average dollar sale, (xvi) customer satisfaction metrics like NPS, (xviii) shrinkage and/or inventory control, (xix) management of expenses (including, but not…
…income, (n) conversion, (o) units per transaction, (p) average dollar sale, (q) customer service metrics (including net promoter score (“ NPS ”)), (r) shrinkage and/or inventory control, (s) management of expenses (including, but not limited to, labor…
…on investment capital, (x) budget management, (xi) earnings per share, (xii) cash flow, (xiii) net income, (xiv) customer satisfaction metrics like NPS, (xv) management of expenses (including, but not limited to, labor or payroll expenses), (xvi)…
…on investment capital, (x) budget management, (xi) earnings per share, (xii) cash flow, (xiii) net income, (xiv) customer satisfaction metrics like NPS, (xv) management of expenses (including, but not limited to, labor or payroll expenses), (xvi)…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.