Crexendo, Inc.
In their words
“We were at 0.66% per month average customer churn in third quarter”
“On a customer rates, it is around 1%”
“For the quarter we are averaging six-tenths of a percent on a monthly basis”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Net revenue retention (Consolidated): 100% (December 31, 2025) — “Net dollar subscription retention rate … ”
Churn: 0.75% (Q4 2022) — “Churn's currently at the same percentage rate it was for Q3 at 0.75% average”
Churn: 0.75% (Q3 2022) — “our churn rate had spiked last year...By Q2, we were back down to 0.75% average per month...same for Q3”
Churn: 0.66% (Q3 2020) — “we were at 0.66% per month average customer churn in third quarter”
Churn (customer): 1% (Q2 2020) — “on a customer rates, it is around 1%”
Churn (seat basis): 0.6% (Q2 2020) — “for the quarter we are averaging six-tenths of a percent on a monthly basis”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.