Credit Agricole
creditagricole.com ↗In their words
“Credit Agricole Consumer Finance ranks in the top 2 in terms of net promoter score.”
“Credit Agricole's net promoter score up 7 points in H1-20 thanks to Universal Customer-focused Banking model.”
“Credit Agricole's net promoter score up 7 points in H1-20 results announcement.”
NPS disclosures (4)
Credit Agricole Consumer Finance ranks in the top 2 in terms of net promoter score.
Credit Agricole's net promoter score up 7 points in H1-20 thanks to Universal Customer-focused Banking model.
Credit Agricole's net promoter score up 7 points in H1-20 results announcement.
Crédit Agricole's group project incorporates Net Promoter Score management as part of customer satisfaction initiatives across business lines.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.