Cover Genius
covergeniusgroup.com ↗In their words
“Cover Genius partners with Via.com on travel protection; service noted for post-claims Net Promoter Score of +65.”
“Cover Genius and Turkish Airlines launch partnership; Cover Genius backed by industry-leading NPS of +65.”
“Cover Genius reported a post-claim NPS of -25 for travelers, highlighting a customer satisfaction gap in travel insurance.”
Disclosed NPS over time
Every Net Promoter Score Cover Genius has published, by date.
NPS disclosures (6)
Cover Genius partners with Via.com on travel protection; service noted for post-claims Net Promoter Score of +65.
Cover Genius raised $70M in Series D funding, highlighting that traditional insurers deliver low post-claim NPS scores.
Cover Genius and Turkish Airlines launch partnership; Cover Genius backed by industry-leading NPS of +65.
Cover Genius reported a post-claim NPS of -25 for travelers, highlighting a customer satisfaction gap in travel insurance.
Cover Genius' NPS increased to +65 in just a couple of months following a successful project implementation.
Cover Genius demonstrates customer-centric insurance delivery with a positive Net Promoter Score.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.