Coutts
In their words
“Coutts reports NPS at a record high following sixth consecutive year of satisfaction improvement.”
“Coutts reports record-high client Net Promoter Score levels and 1,300 new customer additions in Q3.”
NPS disclosures (2)
Coutts reports NPS at a record high following sixth consecutive year of satisfaction improvement.
Coutts reports record-high client Net Promoter Score levels and 1,300 new customer additions in Q3.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.