Coursera
coursera.com ↗In their words
“Coursera's Enterprise net retention dropped to 91% amid 5% revenue decline and significant losses.”
“Coursera reported enterprise segment net revenue retention (NRR) of 91% in Q2 2026 as revenue surged 60%.”
“Net Retention Rate for Enterprise Customers 91% 95% (4)%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (27)
Coursera's Enterprise net retention dropped to 91% amid 5% revenue decline and significant losses.
Coursera reported enterprise segment net revenue retention (NRR) of 91% in Q2 2026 as revenue surged 60%.
Coursera reports Q2 2026 Net Retention Rate metric for Enterprise Customers.
Net revenue retention (Enterprise Customers): 91% (Q2 2026) — “Net Retention Rate for Enterprise Customers 91% 95% (4)%”
Net revenue retention (Enterprise Customers): 93% (Q1 2026) — “Net Retention Rate 93% Q1 2026 combined Enterprise Customers”
Net revenue retention (Paid Enterprise Customers): 90% (Q1 2026) — “Net Retention Rate for Paid Enterprise Customers 90 % 91 % (1) %”
Net revenue retention (Paid Enterprise Customers): 93% (Q4 2025) — “Net Retention Rate for Paid Enterprise Customers 93 % 87 % 600 bps”
Net revenue retention (Paid Enterprise Customers): 89% (Q3 2025) — “Net Retention Rate for Paid Enterprise Customers 89 % 89 % — %”
Net revenue retention (Paid Enterprise Customers): 93% (Q2 2025) — “Net Retention Rate for Paid Enterprise Customers 93 % 93 % — %”
Net revenue retention (Paid Enterprise Customers): 91% (Q1 2025) — “Net Retention Rate for Paid Enterprise Customers 91 % 94 % (3) %”
Net revenue retention (Paid Enterprise Customers): 87% (FY2024) — “Our Net Retention Rate for Paid Enterprise Customers was 87%.”
Coursera reports weakness in customer retention trends despite strong quarterly results, impacting stock performance.
Net revenue retention (Paid Enterprise Customers): 89% (Q3 2024) — “Our Net Retention Rate for Paid Enterprise Customers was 89%.”
Net revenue retention (Paid Enterprise Customers): 93% (Q2 2024) — “Our Net Retention Rate for Paid Enterprise Customers was 93%.”
Net revenue retention (Paid Enterprise Customers): 94% (Q1 2024) — “Our Net Retention Rate for Paid Enterprise Customers was 94%.”
Net revenue retention (Paid Enterprise Customers): 98% (Q4 2023) — “Our Net Retention Rate for Paid Enterprise Customers was 98%.”
Net revenue retention (Paid Enterprise Customers): 99% (Q3 2023) — “Our Net Retention Rate (NRR) for Paid Enterprise Customers was 99%”
Net revenue retention (Paid Enterprise Customers): 97% (Q2 2023) — “Our Net Retention Rate (NRR) for Paid Enterprise Customers was 97%”
Net revenue retention (Paid Enterprise Customers): 104% (Q1 2023) — “Our Net Retention Rate (NRR) for Paid Enterprise Customers was 104%”
Net revenue retention (Paid Enterprise Customers): 108% (Q4 2022) — “Our Net Retention Rate (NRR) for Paid Enterprise Customers was 108%”
Net revenue retention (Paid Enterprise Customers): 111% (Q2 2022) — “Our Net Retention Rate (NRR) for Paid Enterprise Customers was 111%.”
Net revenue retention (Paid Enterprise Customers): 109% (Q1 2022) — “Our Net Retention Rate (NRR) for Paid Enterprise Customers was 109%.”
Net revenue retention (Paid Enterprise Customers): 110% (Q4 2021) — “Our Net Retention Rate (NRR) for Paid Enterprise Customers was 110%.”
Net revenue retention (Enterprise): 114% (Q2 2021) — “Our Net Retention Rate (NRR) for Paid Enterprise Customers was 114%.”
Net revenue retention (Paid Enterprise Customers): 113% (Q1 FY2022 (Mar 31, 2021)) — “Net Retention Rate for Paid Enterprise Customers increased from 108% as of March 31, 2020 to 113% as of March 31, 2021.”
Net revenue retention (Paid Enterprise Customers): 114% (FY2020) — “Our Net Retention Rate increased from 106% as of December 31, 2019 to 114% as of December 31, 2020.”
Coursera earnings call discussion notes improving retention rate and customer loyalty driving revenue growth.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.