Coupang
coupang.com ↗In their words
“Coupang leverages fast delivery and consistent service levels to drive customer retention and repeat purchases.”
“Coupang pursues strategic logistics partnership to boost delivery efficiency and customer retention.”
“Coupang improves customer retention and increases average revenue per user through loyalty initiatives.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Coupang leverages fast delivery and consistent service levels to drive customer retention and repeat purchases.
Coupang pursues strategic logistics partnership to boost delivery efficiency and customer retention.
Coupang improves customer retention and increases average revenue per user through loyalty initiatives.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.