Coupa Software Incorporated
coupa.com ↗In their words
“Dollar-based expansion was a little bit north of the 1.10 to 1.12 range”
“Gross renewal rate was still in that range of 94% to 96%”
“The growth renewal rate continues to trend at 95% plus”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Net revenue retention: 111% (Q4 2022) — “dollar-based expansion was a little bit north of the 1.10 to 1.12 range”
Gross revenue retention: 95% (Q4 2022) — “gross renewal rate was still in that range of 94% to 96%”
Net revenue retention: 120% (longer-term target) — “we could get to a 120%”
Retention rate: 95% (Q2 2020) — “the growth renewal rate continues to trend at 95% plus”
Retention rate: 95% (Q4 2018) — “the gross renewal rate historically or I should say over the past several quarters has been in the 94% to 95% range. And in Q4, it was slightly above that range”
Net revenue retention: 110% (Q4 2018) — “on the net retention rate, as I mentioned it was greater than 110%”
Retention rate: 90% (Q2 2018) — “on a [gross] [ph] basis, at the high-end of our historical range of 90% to 95%”
Net revenue retention: 110% (Q2 2018) — “dollar-based expansion rate...lately it's been in the one away to 110 range, and it was at the high-end of that range”
Retention rate: 94% (Q4 2016) — “our gross renewal rate without expand and upsells has been pegged at about high end of the 94%, 95% range”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.