Couchbase
couchbase.com ↗In their words
“We have been successful in expanding our existing customers' adoption of our platform as demonstrated by our dollar-based net retention rate of over 115% in seven of the past eight quarters.”
“Dollar-based net retention rate of over 115% in the past nine quarters”
“We have been successful in expanding our existing customers' adoption of our platform as demonstrated by our dollar-based net retention rate of over 115% in seven of the past eight quarters.”
NPS disclosures (2)
…customer renewals, customer retention rates from an acquired company, subsidiary, business unit or division, customer success (including by any customer success metric such as NPS), earnings (which may include earnings before interest and…
…company, subsidiary, business unit or division, customer success (including by any customer 2 success metric such as NPS), earnings (which may include earnings before interest and taxes, earnings before taxes, and net taxes), earnings per share,…
Retention disclosures (6)
Net revenue retention: 115% (recent quarters) — “We have been successful in expanding our existing customers' adoption of our platform as demonstrated by our dollar-based net retention rate of over 115% in seven of the past eight quarters.”
Couchbase experienced customer attrition, suggesting potential areas for improvement in customer retention.
Net revenue retention: 115% (past nine quarters) — “dollar-based net retention rate of over 115% in the past nine quarters”
Net revenue retention: 115% (Q4 2023 (7 of past 8 quarters)) — “We have been successful in expanding our existing customers' adoption of our platform as demonstrated by our dollar-based net retention rate of over 115% in seven of the past eight quarters.”
Net revenue retention: 115% (Q4 FY2022) — “dollar-based net retention rate of over 115% in seven of the past eight quarters”
Net revenue retention: 115% (FY2021 Q4 (as of January 31, 2021)) — “Our dollar-based net retention rate was over 115% for each of the past five quarters.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.