Corebridge Financial
corebridgefinancial.com ↗In their words
“We also continue to see strong momentum in our Group Retirement NPS and with planned sponsor satisfaction rising year-over-year. I'll have more to say about how we're investing in customer experience in a minute.”
“Our strong client retention rate of approximately 94% for the twelve months ended March 31, 2023”
“Strong client retention rate of approximately 93% for the year ended December 31, 2022”
NPS disclosures (2)
Corebridge Financial achieved a 19-point year-over-year increase in Plan Sponsor Net Promoter Score in Group Retirement.
We also continue to see strong momentum in our Group Retirement NPS and with planned sponsor satisfaction rising year-over-year. I'll have more to say about how we're investing in customer experience in a minute.
Retention disclosures (5)
Retention rate: 94% (12M ended March 31, 2023) — “our strong client retention rate of approximately 94% for the twelve months ended March 31, 2023”
Retention rate (Group Retirement advisors): 93% (FY2022) — “strong client retention rate of approximately 93% for the year ended December 31, 2022”
Retention rate (retirement income solutions): 93% (FY2022) — “strong client retention rate of approximately 93% for the year ended December 31, 2022”
Retention rate: 92% (12M ended June 30, 2022) — “our strong client retention rate of approximately 92% for the twelve months ended June 30, 2022”
Retention rate: 90% (2021) — “our strong client retention rate of over 90% in 2021”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.