Convergex Inc.
In their words
“In 2010, we had a customer retention rate of 96.5% with respect to our top 200 customers and we generated 72% of our revenues, excluding revenues from our Transition Management business line, from consistent customers.”
“We have a strong customer retention rate, as shown by the fact that 97% of our top 200 customers in 2009 remained customers in 2010.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Retention rate (top 200 customers): 96.5% (2010) — “In 2010, we had a customer retention rate of 96.5% with respect to our top 200 customers and we generated 72% of our revenues, excluding revenues from our Transition Management business line, from consistent customers.”
Retention rate (top 200 customers): 97% (2010) — “We have a strong customer retention rate, as shown by the fact that 97% of our top 200 customers in 2009 remained customers in 2010.”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.