The Container Store
containerstore.com ↗In their words
“In the work we are doing to deepen our relationships across our product assortment, Organized Insider loyalty program and other initiatives demonstrated by our store net promoter scores which remained strong throughout the year, averaging a score of 80.”
“The organization for their role in exercising strong cost discipline resulting in positive free cash flow for the fiscal year, and in delivering superior customer service reflected by our retail net promoter score of 80 for the fourth quarter.” Mr.”
“Our store specialists continued to deliver an exceptional 1 customer experience despite these turbulent times, which was demonstrated by a record-high store net promoter score of 81 for the second quarter.” Mr.”
Disclosed NPS over time
Every Net Promoter Score The Container Store has published, by date.
NPS disclosures (9)
…checkout, efficiencies in web order processing, and implementation of a new store communication tool led to the company being recognized as a 2023 Forbes Customer Experience All Star, further demonstrated by a consistent, strong net promoter score.
…in the work we are doing to deepen our relationships across our product assortment, Organized Insider loyalty program and other initiatives demonstrated by our store net promoter scores which remained strong throughout the year, averaging a score of 80.
…the organization for their role in exercising strong cost discipline resulting in positive free cash flow for the fiscal year, and in delivering superior customer service reflected by our retail net promoter score of 80 for the fourth quarter.” Mr.
The Container Store opens 100th retail location and notes strong Net Promoter Score performance in its small-format store locations.
Our store specialists continued to deliver an exceptional 1 customer experience despite these turbulent times, which was demonstrated by a record-high store net promoter score of 81 for the second quarter.” Mr.
The Container Store achieved an NPS of 81 through innovation and engaging in-store experience in its small-format concept.
During the quarter, we continued our focus on bringing merchandise newness and innovation to our customers, and delivering an engaging in-store experience demonstrated by a net promoter score of 81.
Delivering engaging in - store experience with a Net Promoter Score of 79 . 2.
Container Store boosted its Net Promoter Score among shoppers through a partnership with last-mile delivery service Dolly.
Retention disclosures (1)
The Container Store discusses modernizing loyalty programs with receipt-level data to improve customer retention.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.