Constant Contact, Inc.
constantcontact.com ↗In their words
“Our email marketing customer retention rate, which is defined as the number of customers in a given month that have continued to utilize our email marketing product in the following month, remained within a range of 97.8%, plus or minus 0.5%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (1)
Retention rate (email marketing): 97.8% (Q1 2008) — “our email marketing customer retention rate, which is defined as the number of customers in a given month that have continued to utilize our email marketing product in the following month, remained within a range of 97.8%, plus or minus 0.5%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.