Consolidated Communications / Fidium
consolidated.com ↗In their words
“Our fiber churn continues to be low at 1.3%”
“Fiber churn improved to an industry leading 1%”
“This is evidenced through our industry leading Net Promoter Scores greater than 50. This is well above the competition, and our one year cumulative 2021 cohort penetration is exceeding our target.”
Disclosed NPS over time
Every Net Promoter Score Consolidated Communications / Fidium has published, by date.
NPS disclosures (18)
Actual Attainment Measure Weighting Weighted Attainment Payout (% of Target) Total broadband net adds, and total fiber net adds … Net promoter scores (NPS) for Fidium and Consolidated (CCI) Fidium > 50;
Penetration Across the Business Consumer Broadband, Commercial and Carrier Data-Transport Deliver Improved Customer Experience Increasing Net Promoter Scores Drive Operational Efficiencies Improved Unit Costs Resource Optimization Capital Structure;
Growth Plan Increase Fiber Penetration Across the Business Consumer Broadband, Commercial and Carrier Data-Transport Deliver Improved Customer Experience Increasing Net Promoter Scores Drive Operational Efficiencies Improved Unit Costs Committed to…
We achieved a transactional net promoter score of 52 for our Fidium brand, which significantly outperformed the industry average. Position ourselves to return to revenue growth ●
High customer satisfaction; industry leading-NPS scores Growing Data Demand • Avg. # of connected devices in a home is expected to increase by more than 60% (1) •
For 2023 Increase Fiber Penetration Across the Business (Consumer Broadband, Commercial and Carrier Data-Transport) Deliver Improved Customer Experience (Higher NPS Scores) Drive Operational Efficiencies (Improved Unit Costs) Long-Term Shareholder…
Industry l eading Net Promoter Score (NPS: 50+) • Penetration on year - one cohort on target •
This is evidenced through our industry leading Net Promoter Scores greater than 50. This is well above the competition, and our one year cumulative 2021 cohort penetration is exceeding our target.
Partners (SCP) $350M investment closed -- d ebt refinancing Nov brand launch Dec Closed on $75M SCP investment Jan Net Promoter Score implemented Fidium expansion & 2 Gig launch Completed 330,000 fiber upgrades Plan to upgrade 400,000 fiber passings…
…invest ment; closed on $ 350M investment Debt Refinancing Nov brand launch Dec Closed on $75M SCP investment Jan Net Promoter Score implemented e xpansion Completed 330,000 fiber upgrades Plan to upgrade 400,000 fiber passings & achieve broadband…
We enhanced our website, improved our consumer installation intervals and achieved Consumer Fidium Service Delivery and Call Center net promoter scores of 64 and 59, respectively, -- high scores relative to industry benchmark averages for consumer…
Partners investment secured of $325M Debt Refinancing Nov brand launch Dec C losed on $75M SCP investment Jan Net Promoter Score implemented Planned expansion Completed 330,000 fiber upgrades P lan to complete 400,000 fiber upgrades & projected…
Strive for industry-leading Net Promoter Score (NPS) Transform the Customer Experience Drive operational and financial discipline to create value, transform the customer experience and return to revenue growth by 2023 10 Appendix 2021 Outlook 12 2021…
Strive for industry-leading Net Promoter Score (NPS) Transform the Customer Experience Drive operational and financial discipline to create value, return to revenue growth by … YE 2020 YTD- … -…
Strive for industry-leading Net Promoter Score (NPS) Transform the Customer Experience Drive operational and financial discipline to create value, return to revenue growth by 2023 10 Consolidated’s Fiber-Rich Network 48,700 Fiber-route miles 2M+…
Strive for industry-leading Net Promoter Score (NPS) Transform the Customer Experience Drive operational and financial discipline to create value, return to revenue growth by … YE 2020 Q1- … - 2025…
Strive for industry-leading Net Promoter Score (NPS) Transform the Customer Experience Drive operational and financial discipline to create value, return to revenue growth by 2023 Consolidated’s Fiber-Rich Network 47,400 Fiber-route miles 2M+…
Strive for industry-leading Net Promoter Score (NPS) Transform the Customer Experience Drive operational and financial discipline to create value, return to revenue growth by … Senior Notes…
Retention disclosures (2)
Churn (consumer broadband fiber): 1.3% (Q2 2023) — “our fiber churn continues to be low at 1.3%”
Churn (consumer broadband fiber): 1% (Q1 2023) — “fiber churn improved to an industry leading 1%”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.