ConnectWise
connectwise.com ↗In their words
“ConnectWise acquired SmileBack, which uses NPS and CSAT to help MSPs increase customer retention.”
“ConnectWise acquired SmileBack, a tool that uses Net Promoter Score and Customer Satisfaction Score to help MSPs increase customer retention.”
“ConnectWise acquires SmileBack to enhance customer experience, loyalty, and retention.”
NPS disclosures (2)
ConnectWise acquired SmileBack, which uses NPS and CSAT to help MSPs increase customer retention.
ConnectWise acquired SmileBack, a tool that uses Net Promoter Score and Customer Satisfaction Score to help MSPs increase customer retention.
Retention disclosures (1)
ConnectWise acquires SmileBack to enhance customer experience, loyalty, and retention.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.