Computershare
computershare.com ↗In their words
“Transfer agent industry client loyalty (NPS) declined one point to 51; Computershare is highest rated.”
“A Net Promoter Score (NPS) is an industry standard for recognising customer loyalty”
“Net Promoter Scores in this business between 50 to 70 across all our regions”
Disclosed NPS over time
Every Net Promoter Score Computershare has published, by date.
NPS disclosures (4)
…net promoter score (NPS) jumped from 58 in 2023 to 69 in 2024
A Net Promoter Score (NPS) is an industry standard for recognising customer loyalty
Net Promoter Scores in this business between 50 to 70 across all our regions
Transfer agent industry client loyalty (NPS) declined one point to 51; Computershare is highest rated.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.