Commvault Systems Inc
commvault.com ↗In their words
“Overall from an NRR perspective, that 105% to 110% is still absolutely the right ballpark.”
“Q3 SaaS net dollar retention rate steady at 127%, driven by both up-sell and cross-sell.”
“Q1 SaaS net dollar retention of 127% being benefited by both upsell and cross sell activities.”
NPS disclosures (3)
We've increased our customer net promoter score by 19 points to be among best-in-class. And we have almost 1,000 individuals who advocate on our behalf.
Commvault recognized as 2020 Gartner Peer Insights Customers' Choice; recent Net Promoter Score supports commitment to customer success.
And our new simplified user experience with Metallic, Activate and Command center contributed to a strong net promoter score and the addition of new customers.
Retention disclosures (23)
CommVault SaaS net revenue retention remains above 120% according to analyst coverage.
Commvault reports subscription net dollar retention rate of 114% in Q1 fiscal 2027 financial results.
Net revenue retention (Subscription): 114% (Q1 FY2027) — “Subscription net dollar retention rate was 114%”
Commvault reported SaaS net revenue retention of 122% in FY 2026, demonstrating strong product momentum.
Net revenue retention (SaaS): 122% (FY2026 (as of March 31, 2026)) — “SaaS net dollar retention rate (NRR) 4 was 122% as of March 31, 2026”
Net revenue retention (SaaS): 121% (Q3 FY2026 (as of December 31, 2025)) — “SaaS net dollar retention rate (NRR) 4 was 121% as of December 31, 2025”
Net revenue retention (SaaS): 125% (Q2 2025 (June 30, 2025)) — “SaaS NRR is the percentage of SaaS ARR retained from existing customers at the start of an annual period. June … SaaS NRR 125% 127%”
Net revenue retention (software term license): 107.5% (Q3 2025) — “Overall from an NRR perspective, that 105% to 110% is still absolutely the right ballpark.”
Net revenue retention (SaaS): 127% (Q3 2025) — “Q3 SaaS net dollar retention rate steady at 127%, driven by both up-sell and cross-sell.”
Net revenue retention (SaaS): 127% (Q1 2025) — “Q1 SaaS net dollar retention of 127% being benefited by both upsell and cross sell activities.”
Net revenue retention (SaaS): 123% (Q4 2024) — “Q4. Saas net dollar retention of 123% being benefited by both upsell and cross-sell activities.”
Net revenue retention (SaaS): 125% (Q3 2024) — “Q3 SaaS net dollar retention rate, or NRR, was a healthy 125%.”
Net revenue retention (Metallic SaaS): 130% (Q2 2024) — “Metallic-SaaS net dollar retention rebounded to an impressive 130%.”
Net revenue retention (SaaS): 118% (Q1 2024) — “SaaS net dollar retention for Q1 was 118%, with our SaaS offerings being a primary driver of customer expansion.”
Net revenue retention (SaaS/Metallic): 125% (Q4 2023) — “net dollar retention numbers of 107% for term-based software licenses and 125% for SaaS”
Net revenue retention (term-based software licenses): 107% (Q4 2023) — “We drove strong net dollar retention numbers of 107% for term-based software licenses and 125% for SaaS.”
Net revenue retention (subscription software): 110% (Q1 2022) — “Our subscription ARR net dollar retention rate continues to exceed 110%.”
Net revenue retention (subscription): 110% (FY2021) — “We finished the quarter and the full year with a net dollar retention from the over 110%.”
Net revenue retention (subscription-based): 100% (Q3 FY2021) — “our subscription-based Net Dollar Retention rate ended firmly above 100%, a high point for the fiscal year to date.”
Net revenue retention (subscription): 100% (Q2 2021) — “our subscription net dollar retention rate exceeded 100% for the second consecutive quarter”
Net revenue retention (subscription customers): 100% (Q1 FY2021) — “our subscription net dollar retention rate was above 100% exceeding our initial expectations”
Retention rate (larger customers): 95% (Q3 2020) — “over 95% for larger customers”
Retention rate: 90% (Q3 2020) — “maintenance renewal rates as measured on a weighted average dollar basis. These renewal rates average approximately 90% for our entire customer base”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.