Commonwealth Bank of Australia (CBA)
cba.com.au ↗In their words
“CBA's business bank ranks number one in NPS, supporting improved financial results through customer focus.”
“CBA monitors customer satisfaction closely through Net Promoter Scores in its earnings call.”
“CBA removed sales incentives for tellers and now evaluates their performance on customer advocacy and Net Promoter Score.”
NPS disclosures (3)
CBA's business bank ranks number one in NPS, supporting improved financial results through customer focus.
CBA monitors customer satisfaction closely through Net Promoter Scores in its earnings call.
CBA removed sales incentives for tellers and now evaluates their performance on customer advocacy and Net Promoter Score.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.