Cognyte
verint.com ↗In their words
“Gross renewals, low to mid-90s and more than 100% NRR”
“NRR, net retention rates are over 100%”
“Our GRR, our gross retention rates are in the 90s”
NPS disclosures (2)
Verint's Net Promoter Score increased from +3 to +39, reflecting customer recognition of the company's leadership across TrustRadius Top Rated awards.
Verint customer increased Contact NPS by 22 percent within four months of deployment.
Retention disclosures (9)
Cognyte's recurring revenue dollar-based net retention rate was 115%.
Net revenue retention: 100% (Q2 2024) — “Gross renewals, low to mid-90s and more than 100% NRR”
Net revenue retention: 100% (Q3 2023) — “NRR, net retention rates are over 100%”
Gross revenue retention: 95% (Q3 2023) — “our GRR, our gross retention rates are in the 90s”
Retention rate: 90% (Q1 2021) — “Our Q1 recurring renewal rate was around 90% similar to last fiscal year”
Retention rate: 90% (Q2 2020) — “we also have strong renewals, we talked about 90% renewal”
Retention rate (ForeSee): 60% (Q4 2019) — “Their customer renewal rates were declining and was at low 60s in Q4 last year”
Retention rate (ForeSee): 50% (Q1 2020) — “In Q1, we had further attrition and renewal rate was at the low 50s.”
Retention rate (Enterprise Segment): 90% (FY2018) — “Our maintenance renewal rates in this segment are more than 90%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.