Coca-Cola FEMSA, S.A.B. de C.V.
coca-colafemsa.com ↗In their words
“Our commercial and supply chain initiatives continue to drive improvements in order fulfillment and Net Promoter Score, also achieving historical levels in portfolio coverage.”
“Part of our focus on strengthening our customer-centric culture, we are expanding our customer base and significantly improving our service, enabling the Colombia operations to be one of the top performance in Net Promoter Score within Coca-Cola FEMSA.”
“We also continue to improve key metrics such as our delivery effectiveness and net promoter score. We move to Brazil, we now have more than 180,000 monthly digital buyers, which is close to 60% of our total client base and the percentage of digital…”
NPS disclosures (4)
Our commercial and supply chain initiatives continue to drive improvements in order fulfillment and Net Promoter Score, also achieving historical levels in portfolio coverage.
…part of our focus on strengthening our customer-centric culture, we are expanding our customer base and significantly improving our service, enabling the Colombia operations to be one of the top performance in Net Promoter Score within Coca-Cola FEMSA.
We also continue to improve key metrics such as our delivery effectiveness and net promoter score. We move to Brazil, we now have more than 180,000 monthly digital buyers, which is close to 60% of our total client base and the percentage of digital…
During the first quarter, we added more than 120 new routes and implemented strategies to increase the number of monthly buyers while continue improving our delivery effectiveness and net promoter scores.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.