Cnova N.V.
cdiscount.com ↗In their words
“Cnova 2021 full-year results cite solid customer retention in 2020 and report 20% growth in loyalty program members vs. 2019.”
“As a result, customer satisfaction, measured by monthly Net Promoter Score surveys, is lower when it comes to marketplace products. Other Businesses In addition to direct sales to our customers and our marketplace business, we have a number of other operations that we see as drivers of profitable growth.”
“For large items in the Paris metropolitan and surrounding areas; · Small item Delivery Express (within 2 hours) by appointment. · The constant improvement in the Cdiscount’s Net Promoter Score results from new initiatives designed to promote customer satisfaction, including making the web site more accessible to a larger range of consumers as well as increasing call…”
NPS disclosures (3)
As a result, customer satisfaction, measured by monthly Net Promoter Score surveys, is lower when it comes to marketplace products. Other Businesses In addition to direct sales to our customers and our marketplace business, we have a number of other operations that we see as drivers of profitable growth.
…for large items in the Paris metropolitan and surrounding areas; · Small item Delivery Express (within 2 hours) by appointment. · The constant improvement in the Cdiscount’s Net Promoter Score results from new initiatives designed to promote customer satisfaction, including making the web site more accessible to a larger range of consumers as well as increasing call…
…of out-of-order stock to below 5% and offering of 10,000 new in stock 1P SKU’s including half in home furnishings; · Improvement of our Alimentaire Express customer experience; · Improvement of customer satisfaction indicators (net promoter score, customer satisfaction with the customer service department, decrease in the ratio of customer in-bound calls and mails as a…
Retention disclosures (1)
Cnova 2021 full-year results cite solid customer retention in 2020 and report 20% growth in loyalty program members vs. 2019.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.