Clearwire Corp
In their words
“First quarter wholesale churn of 5.3% was lower sequentially”
“First quarter retail churn of 4.2% increased from the year-ago period churn rate of 3.7%”
“Retail monthly churn also improved to 3.0% in the first quarter 2010 compared to 3.6% in fourth quarter 2009”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Churn (Wholesale): 5.3% (Q1 2013) — “First quarter wholesale churn of 5.3% was lower sequentially”
Churn (Retail): 4.2% (Q1 2013) — “first quarter retail churn of 4.2% increased from the year-ago period churn rate of 3.7%”
Churn (retail): 3% (Q1 2010) — “Retail monthly churn also improved to 3.0% in the first quarter 2010 compared to 3.6% in fourth quarter 2009”
Churn (Clearwire subscribers): 2.3% (Q3 2007) — “Churn for the quarter was 2.3 percent, consistent with the seasonal trends historically experienced by the Company, but an improvement over the churn rate in the same quarter last year.”
Churn: 1.6% (Q1 2007) — “better-than-expected churn of only 1.6% per month”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.