Clarivate
clarivate.com ↗In their words
“Stable revenue retention rates of 93% and a business that generates 97% of its revenue from proprietary solution”
“Our annual renewal rate across our subscription base improved to 93% during the first half of this year compared to 92%”
“In the first half of 2025, we have achieved a 96% renewal rate in A&G”
NPS disclosures (3)
The Voice of Customer metric represents an industry-renowned standard and methodology that measures customer loyalty through Net Promoter Score.
…measurement methodology to represent an industry-renowned standard and methodology that measures customer loyalty through Net Promoter Score, with the Voice of Customer goal for 2024 set based on an initial 2023 measurement under the new methodology.
This goal was called “Customer Delight” in prior years and was changed to Voice of Customer to represent an industry-renowned standard that measures customer loyalty through Net Promoter Score.
Retention disclosures (20)
Clarivate reported 91.9% annual customer retention with high renewal stability in 2026.
Clarivate reported stable revenue retention rates of 93% in 2025.
Retention rate: 93% (Q4 2025) — “stable revenue retention rates of 93% and a business that generates 97% of its revenue from proprietary solution”
Retention rate: 93% (H1 2025) — “Our annual renewal rate across our subscription base improved to 93% during the first half of this year compared to 92%”
Retention rate (Academia & Government): 96% (H1 2025) — “In the first half of 2025, we have achieved a 96% renewal rate in A&G”
Retention rate (Life Science and Health): 90% (Q4 2024) — “subscription renewal rates in Life Science and Health improved to 90% in the fourth quarter, an increase of 6 percentage points”
Retention rate (Academia & Government): 96% (H1 2024) — “an improvement of our renewal rates to more than 96%, a best-in-class level, driven by the improvements and investments in Web of Science”
Retention rate: 93% (Q1 2024) — “we continue to see steady renewal rates of 93% at the end of the first quarter”
Retention rate: 91% (Q2 2022) — “retention rates of more than 91%”
Retention rate: 92% (Q1 2022) — “Almost 80% of our revenue is subscription and recurring-based with a renewal rate of more than 92%.”
Retention rate: 90% (Q4 2021) — “Our revenue retention rates are high at over 90% and improving and remain stable -- and remained stable in the last two years”
Retention rate (Top 2,500 Re-Occurring Revenue Customers): 100% (FY2020) — “~100% Customer Retention Rate Among Top 2,500 Re - Occurring Revenue Customers”
Retention rate (Top 2,500 Re-Occurring Revenue Customers (ProQuest)): 100% (FY 2020) — “~100% Customer Retention Rate Among Top 2,500 Re-Occurring Revenue Customers”
Retention rate: 93% (Q1 2021) — “The subscription revenue renewal rate at the end of the first quarter was 93%, in line with the 93% for the prior year period”
Retention rate: 91% (FY2020) — “subscription revenue renewal rates were 91% for 2020, up from 90% reported in 2019 despite the impact of the global pandemic”
Retention rate: 91% (9M 2020) — “Subscription revenue renewal rates were 91% for the first 9 months of 2020, and we continue to enjoy strong renewal rates.”
Retention rate: 93% (Q1 2020) — “Subscription renewal rates were 93% in the first quarter consistent with the prior year period”
Goldman Sachs initiated coverage of Clarivate Analytics with a bullish rating, citing the company's higher than 90% customer retention rates.
Retention rate: 90.6% (9M 2019) — “revenue renewal rate of 90.6% for the nine-month period ending September 30, 2019”
Retention rate: 92% (6M 2019) — “revenue renewal rates approaching 92% for the 6-month period ending June 30”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.