City Telecom (H.K.) Ltd
In their words
“Our broadband churn rate stayed below 1.0% per month during the period, which is an evidence of the extreme stickiness of our service”
“Our very low churn rate of below 1.0% per month suggests us that we are under-pricing”
“Our very low churn rate of below 1.0% per month suggests us that we are under-pricing our service”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (10)
Churn (broadband): 1% (1H FY2011 monthly) — “our broadband churn rate stayed below 1.0% per month during the period, which is an evidence of the extreme stickiness of our service”
Churn (City Telecom broadband): 1% — “Our very low churn rate of below 1.0% per month suggests us that we are under-pricing”
Churn (Broadband (100 Mbps)): 0.99% (FY2010) — “Our very low churn rate of below 1.0% per month suggests us that we are under-pricing our service”
Churn: 1% — “Our monthly churn rate remained consistently below 1.0%”
Churn (broadband customers): 1% (monthly) — “maintaining the monthly churn rate of our broadband customers at well below 1.0% per month”
Churn (Broadband customers): 1% — “maintaining the monthly churn rate of our broadband customers at well below 1.0% per month”
Churn (broadband service): 0.9% (6M FY2009) — “our monthly churn rate remained consistently below 1.0%”
Churn (Broadband): 1% (6 months to 28 Feb 2009, monthly) — “Broadband churn remains well below 1.0% per month”
Churn: 1% (FY2008, monthly) — “our churn rate fell to well below 1% per month by the end of FY2008”
Churn (broadband): 1% (FY 2008) — “Churn lowered to well below 1.0% per month”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.