NPS Intelligence (beta)

…margins, cash flow or cash flow per share, stock price, total shareholder return, market share, debt reduction, net promoter scores, operating efficiency ratios, expense ratios, liquidity ratios, regulatory achievements or any objective or…

…margins, cash flow or cash flow per share, stock price, total shareholder return, market share, debt reduction, net promoter scores, operating efficiency ratios, expense ratios, liquidity ratios, regulatory achievements or any objective or…

…margins, cash flow or cash flow per share, stock price, total shareholder return, market share, debt reduction, net promoter scores, operating efficiency ratios, expense ratios, liquidity ratios, regulatory achievements, or any objective or…

…margins, cash flow or cash flow per share, stock price, total shareholder return, market share, debt reduction, net promoter scores, operating efficiency ratios, expense ratios, liquidity ratios, regulatory achievements, or any objective or…

Citibank rated Number One among national banks for customer satisfaction, perceived value, loyalty, and retention by ACSI.

Citi ranked No. 1 in Net Promoter Score survey in India for the fourth consecutive year.

…or reengineering savings, margins, cash flow or cash flow per share, stock price, total shareholder return, market share, debt reduction, net promoter scores, operating efficiency ratios, expense ratios, liquidity ratios, or regulatory achievements.

…The online customer experience is improving globally, as demonstrated by improved digital net promoter scores. ● In the U.S., our successful launch of the enhanced Citigold wealth management platform is showing early results.

…Net promoter scores continued to improve. 2 Enhance productivity in GCB ●

Bird’s leadership, GCB continued to improve its client service delivery globally, as measured through objective metrics such as improvements in net promoter scores.

Citi expanded online chat services with aim to improve Net Promoter Scores globally.

…and third-party expenses, Operations & Technology expense/revenue ratio, direct staff counts, regulatory capital used, productivity metrics, problem resolution effectiveness in the credit cards and mortgages businesses and retail net promoter scores.

The businesses have shown significant improvements in Net Promoter Score ( NPS ) ratings and employee satisfaction surveys. As Chairman of the Global Consumer Council, key accomplishments included establishing the new consumer banking strategy, building…

Citigroup implemented a rigorous net promoter methodology around the world to measure customer satisfaction.

Citi's Singapore credit cards and personal loans leader is responsible for driving customer retention initiatives.

Citi emphasizes customer loyalty programs as critical for customer engagement and retention.

Retention rate (wealth management (investment account flows)): 75% (Q4 2018) — “in the second half of the year, our retention rate on those flows into investment accounts improved to 75%”