Cingular Wireless LLC
In their words
“Our subscriber churn of 1.8% for the three months ended September 30, 2006 represents an improvement of 50 basis points from the prior year corresponding period”
“For the three and six months ended June 30, 2006, our monthly cellular/ PCS churn rate was 1.7% and 1.8%, respectively, down from 2.2% in both corresponding prior year periods.”
“Postpaid churn for the three months ended March 31, 2006 was 1.6%, down from 1.9% in the corresponding prior year period.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (16)
Churn (cellular/PCS subscriber): 1.8% (Q3 2006 (three months ended September 30, 2006)) — “Our subscriber churn of 1.8% for the three months ended September 30, 2006 represents an improvement of 50 basis points from the prior year corresponding period”
Churn (cellular/PCS subscriber): 1.7% (Q2 2006 (three months ended June 30, 2006)) — “For the three and six months ended June 30, 2006, our monthly cellular/ PCS churn rate was 1.7% and 1.8%, respectively, down from 2.2% in both corresponding prior year periods.”
Churn (postpaid): 1.6% (Q1 2006 (three months ended March 31, 2006)) — “Postpaid churn for the three months ended March 31, 2006 was 1.6%, down from 1.9% in the corresponding prior year period.”
Churn (cellular/PCS): 1.9% (Q1 2006 (three months ended March 31, 2006)) — “For the three months ended March 31, 2006, our monthly cellular/ PCS churn rate was 1.9%, down from 2.2% in the prior year.”
Churn (postpaid): 2% (Q3 2005) — “Postpaid churn for the three and nine months ended September 30, 2005 was 2.0% and 1.9%, respectively, compared to 2.4% for both the three and nine months ended September 30, 2004”
Churn (cellular/PCS): 2.3% (Q3 2005) — “For the three and nine months ended September 30, 2005, the cellular/PCS churn rate was 2.3% and 2.2%, respectively, down from 2.8% and 2.7%”
Churn (Postpaid): 1.8% (Q2 2005, monthly) — “Postpaid churn for the three and six months ended June 30, 2005 was 1.8% and 1.9%, respectively, compared to 2.3% for both the three and six months ended June 30, 2004.”
Churn (Cellular/PCS): 2.2% (Q2 2005, monthly) — “For the three and six months ended June 30, 2005, the cellular/PCS churn rate was 2.2% for both respective periods, down from 2.7% for both respective periods in the corresponding prior year period.”
Churn (Cellular/PCS customers): 2.2% (Q1 2005 (Mar 31, 2005)) — “Cellular/PCS customer churn 2.2 % for the three months ended March 31, 2005, down from a 2.7% churn rate in the corresponding prior year period”
Churn (AT&T Wireless): 3.7% (Q3 2004) — “AT&T Wireless reported that churn was 3.7% during the 2004 third quarter, up from 2.7% in the prior-year quarter”
Churn (cellular/PCS): 2.7% (Q1 2004) — “For the three months ended March 31, 2004, the cellular/PCS churn rate was 2.7%, up from a 2.6% churn rate in the corresponding prior year period.”
Churn (cellular/PCS): 2.8% (Q3 2003) — “For the three months ended September 30, 2003, the cellular/PCS churn rate was 2.8% an improvement from the 3.0% churn rate for the three months ended September 30, 2002.”
Churn (cellular/PCS): 2.6% (six months ended June 30, 2003) — “For the six months ended June 30, 2003, the cellular/PCS churn rate was 2.6% compared with a 2.8% churn rate for the six months ended June 30, 2002.”
Churn (cellular/PCS): 2.5% (Q2 2003) — “For the three months ended June 30, 2003, the cellular/PCS churn rate was 2.5% compared with a 2.7% churn rate for the three months ended June 30, 2002.”
Churn (Cellular/PCS): 2.6% (Q1 2003) — “Cellular/PCS subscriber churn( … for three months ended March 31, 2003 vs March 31, 2002”
Churn (Cellular/PCS): 3% (Q3 2002, monthly) — “For the three months ended September 30, 2002, the cellular/ PCS churn rate was 3.0% compared with a 3.1% churn rate for the three months ended September 30, 2001.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.