Cincinnati Financial Corporation
cinfin.com ↗In their words
“Personal lines segment was also down slightly but still in the low to mid-90% range”
“Commercial line segment was down slightly, but still in the upper 80% range”
“Our personal line segment remained in a similar position of the low to mid-90% range.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (14)
Retention rate (personal lines segment): 90% (FY 2025) — “personal lines segment was also down slightly but still in the low to mid-90% range”
Retention rate (commercial line segment): 85% (FY 2025) — “commercial line segment was down slightly, but still in the upper 80% range”
Retention rate (Personal Lines): 90% (FY2024) — “Our personal line segment remained in a similar position of the low to mid-90% range.”
Retention rate (Commercial Lines): 88% (FY2024) — “Policy retention rates in 2024 were similar to last year, with our commercial line segment up slightly, but still in the upper 80% range.”
Retention rate (Personal Lines): 90% (FY2023) — “our Personal Lines segment, up slightly but still in the low to mid-90% range.”
Retention rate (Commercial Lines): 88% (FY2023) — “Policy retention rates in 2023 were similar to 2022, with our Commercial Lines segment down slightly, but still in the upper 80% range”
Retention rate (Personal Lines): 90% (FY2022) — “In our Personal Lines segment, rising to the low to mid-90% range.”
Retention rate (Commercial Lines): 88% (FY2022) — “Policy retention rates improved from year end 2021 with our Commercial Lines segment moving higher in the upper 80% range.”
Retention rate: 88% (Q1 2022) — “Policy retention rates for both commercial and personal lines improved from a year ago to the upper 80% range.”
Retention rate (Personal Lines): 85% (FY2018) — “For personal lines, our policy retention during the second half of 2018 declined from recent year levels reflecting increased underwriting discipline and was near the high end of the mid-80% range.”
Retention rate (Personal Lines): 90% (FY2017) — “And for personal lines, it averaged approximately 90%.”
Retention rate (Commercial Lines): 85% (FY2017) — “For commercial lines, our 2017 policy retention continued near the high end of the mid-80% range.”
Retention rate (Personal Lines): 90% (FY2016) — “for personal lines, it continued in a low to mid 90% range.”
Retention rate (Commercial Lines): 85% (FY2016) — “For commercial lines, our policy retention continued near the high end of the mid-80% range”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.