CIBC Bank USA
cibc.com ↗In their words
“CIBC achieved a Net Promoter Score of 98.0, reflecting consistent success on advisor satisfaction for the 10th consecutive year.”
“CIBC Bank USA reported increased Net Promoter Scores compared to a year ago in both Commercial Banking and Private Wealth divisions.”
“CIBC digital mortgage renewals initiative aims to shape customer engagement and retention trends in its mortgage portfolio.”
NPS disclosures (6)
CIBC Bank USA reported increased Net Promoter Scores compared to a year ago in both Commercial Banking and Private Wealth divisions.
CIBC achieved record-high net promoter scores for Personal Banking in fourth quarter fiscal 2025 results.
CIBC achieved a Net Promoter Score of 98.0, reflecting consistent success on advisor satisfaction for the 10th consecutive year.
CIBC achieved highest ever net promoter scores in Canadian Personal Banking, Wood Gundy, and Imperial Service.
CIBC reports top-tier Net Promoter Scores across its Commercial Banking and Wealth Management programs.
CIBC uses CXNPS, a balanced weighting of internal net promoter scores across its businesses, as a measure of client commitment.
Retention disclosures (1)
CIBC digital mortgage renewals initiative aims to shape customer engagement and retention trends in its mortgage portfolio.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.