ChurnZero
churnzero.com ↗In their words
“ChurnZero achieves overall Net Promoter Score of 89, 18–36 points higher than other complete customer success platforms in G2 Leader category.”
“ChurnZero and partners launched the 7th Customer Success Leadership Study, tracking net revenue retention among other company metrics.”
“ChurnZero emphasizes customer retention and success management starting from Day 1 of implementation.”
NPS disclosures (3)
ChurnZero achieves overall Net Promoter Score of 89, 18–36 points higher than other complete customer success platforms in G2 Leader category.
ChurnZero awarded 2022's 'Highest Customer Satisfaction with a SaaS Product' by SaaS Awards.
ChurnZero customers report significant increases in net revenue retention, user adoption, and Net Promoter Scores.
Retention disclosures (9)
ChurnZero and partners launched the 7th Customer Success Leadership Study, tracking net revenue retention among other company metrics.
ChurnZero emphasizes customer retention and success management starting from Day 1 of implementation.
ChurnZero announces speakers for BIG RYG 2022 conference; emphasizes customer retention's importance amid economic volatility.
ChurnZero CEO discusses Net Revenue Retention (NRR) as a key metric for SaaS companies.
ChurnZero launches Success Insights, a predictive analytics tool designed to help SaaS companies increase customer value and net revenue retention.
ChurnZero named one of the top rated integrations on HubSpot App Marketplace for improving customer retention rates.
ChurnZero, a customer retention startup, opens new subsidiary headquarters in Amsterdam.
ChurnZero is a D.C. customer retention software firm that helps client companies reduce customer loss and boost retention.
ChurnZero Inc., a customer retention software firm, raised $25 million in funding.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.