Chubb Limited
chubb.com ↗In their words
“Renewal retention rate on a policy count basis was over 86%”
“Our renewal retention rate on a policy count basis is 89.6%”
“We had a renewal retention rate policy cap of 90%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (16)
Retention rate (North America Commercial): 86% (Q3 2025) — “renewal retention rate on a policy count basis was over 86%”
Retention rate (North America): 89.6% (Q3 2024) — “our renewal retention rate on a policy count basis is 89.6%”
Retention rate: 90% (Q2 2024) — “we had a renewal retention rate policy cap of 90%”
Retention rate: 96% (Q4 2022) — “on a premium basis, the 96%. So it's both policy count, customer retention in terms of unit count”
Chubb appoints global client executive to execute multi-line customer retention and acquisition strategies.
Retention rate (North America): 95% (Q2 2018) — “renewal retention, as measured by premium, was over 95%”
Chubb's customer retention is described as 'off the charts' due to consistent customer satisfaction with service offerings.
Retention rate (North America commercial P&C): 92% (Q3 2017) — “The renewal retention rate for our North America commercial P&C business was steady at 92%”
Retention rate (North America commercial P&C): 88.5% (Q1 2017) — “The renewal retention rate as measured by premium was 88.5%”
Retention rate (North America commercial P&C): 89% (Q4 2016) — “The renewal retention rate as measured by premium was quite good at over 89%”
Retention rate (North America commercial P&C): 90% (Q3 2016) — “The renewal retention rate as measured by premium was quite good at just over 90%”
Retention rate (Fireman's Fund): 72% (Q2 2016) — “Fireman's Fund ran a 72% retention rate”
Retention rate (retail major accounts business): 90.6% (Q2 2016) — “renewal retention rate as measured by premium was 90.6%”
Retention rate (North America retail commercial P&C): 89.3% (Q2 2016) — “renewal retention rate as measured by premium of 89.3%”
Retention rate (retail broker distributed Major Accounts): 91.5% (Q1 2016) — “renewal retention rate as measured by premium was a very strong 91.5%”
Retention rate (retail commercial P&C middle market): 87% (Q1 2016) — “renewal retention rate as measured by premium was a solid 87%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.