Choice One Communications Inc
In their words
“Our churn rate for the three months ended March 31, 2004, of our facilities-based business clients, was 1.4% per month”
“Our churn rate for facilities-based business clients for the year ended December 31, 2003 was approximately 1.5% per month... Our churn rate for the year ended December 31, 2003 of our facilities-based business clients was approximately 1.5% per month, as compared to 1.6% per month for the year ended December 31, 2002”
“Our churn for the nine months ended September 30, 2003, of our facilities-based business clients, decreased slightly to an average of 1.4% per month”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Churn (facilities-based business clients): 1.4% (monthly) — “Our churn rate for the three months ended March 31, 2004, of our facilities-based business clients, was 1.4% per month”
Churn (facilities-based business clients): 1.5% (FY2003 (monthly)) — “Our churn rate for facilities-based business clients for the year ended December 31, 2003 was approximately 1.5% per month... Our churn rate for the year ended December 31, 2003 of our facilities-based business clients was approximately 1.5% per month, as compared to 1.6% per month for the year ended December 31, 2002”
Churn (facilities-based business clients): 1.4% (nine months ended Sept 30 2003) — “Our churn for the nine months ended September 30, 2003, of our facilities-based business clients, decreased slightly to an average of 1.4% per month”
Churn (facilities-based business clients): 1.5% (Q1 2003) — “Our churn of facilities-based business clients for the three months ended March 31, 2003 decreased slightly to an average of 1.5% per month”
Churn: 1.6% (Q1 2003) — “Choice One's average monthly churn rate was 1.6% during first quarter 2003, consistent with fourth quarter 2002”
Churn (facilities-based business clients): 1.6% (FY2002, monthly) — “churn of customers for the year ended December 31, 2002 of our facilities-based business clients was approximately 1.6% per month”
Churn (facilities-based customers): 1% (monthly) — “Our churn of customers for the year ended December 31, 2001 of our facilities-based customers was below 1% per month.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.