Certinia
In their words
“Certinia reports healthy customer retention at a 109% net retention rate and reaches over one million monthly active users for the first time.”
“Certinia achieved its highest-ever Net Promoter Score of 40 over the year, reflecting customer satisfaction.”
“Certinia highlights net revenue retention as a key performance metric for public companies focused on customer success.”
NPS disclosures (1)
Certinia achieved its highest-ever Net Promoter Score of 40 over the year, reflecting customer satisfaction.
Retention disclosures (2)
Certinia highlights net revenue retention as a key performance metric for public companies focused on customer success.
Certinia reports healthy customer retention at a 109% net retention rate and reaches over one million monthly active users for the first time.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.