Celonis
In their words
“Celonis EMS customers report NPS scores more than double the industry average of 32 in customer service.”
“Celonis EMS customers achieve Net Promoter Scores more than double the 32-point customer service industry average.”
NPS disclosures (2)
Celonis EMS customers report NPS scores more than double the industry average of 32 in customer service.
Celonis EMS customers achieve Net Promoter Scores more than double the 32-point customer service industry average.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.