Celcom
celcom.com.my ↗In their words
“Celcom Axiata's new Yoodo head pioneered a company-wide net promoter score programme rollout.”
“Celcom took the lead in Malaysian Relationship Net Promoter Score following a third-party AC Nielsen market survey after three consecutive years of decline.”
“Celcom achieved a 16-point improvement in Net Promoter Score with NICE solution implementation.”
NPS disclosures (5)
Celcom Axiata's new Yoodo head pioneered a company-wide net promoter score programme rollout.
Celcom's transactional net promoter score (tNPS) rose to 68 points in retail in 4QFY2017 from 66 points in 3QFY2014.
Celcom took the lead in Malaysian Relationship Net Promoter Score following a third-party AC Nielsen market survey after three consecutive years of decline.
Celcom achieved a 16-point improvement in Net Promoter Score with NICE solution implementation.
Celcom Axiata achieves boost in customer satisfaction following NICE implementation.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.