CCC Intelligent Solutions
cccintelligent.com ↗In their words
“Our gross dollar retention was once again 99%, a testament to the value we provide and the strength of our client relationships.”
“In Q4 2024, our GDR was 99%, which is in line with the last 4 quarters.”
“These principles have served us well for decades and are the key enablers to our 99% GDR and industry-leading Net Promoter Score of 83. A hallmark of our customer-focused culture is our ability to understand our customers' pain points and to design,…”
Disclosed NPS over time
Every Net Promoter Score CCC Intelligent Solutions has published, by date.
NPS disclosures (17)
These principles have served us well for decades and are the key enablers to our 99% GDR and industry-leading Net Promoter Score of 83. A hallmark of our customer-focused culture is our ability to understand our customers' pain points and to design,…
Ms. Prigge was awarded a 100% individual performance multiplier based on delivering operational excellence and a high Net Promoter Score;
Our company-wide Net Promoter Score is 83, which underscores the customer-centric focus that defines our organization including our sales, marketing, product, technology, and operations teams.
These solutions drive billions of dollars of impact to customers annually and are central to improving their consumer experience and support our 98% plus retention rate and 82 Net Promoter Score.
And having delivered a lot of products to the industry over a very long period of time, maintaining an industry-leading NPS of 80 plus is super important to us.
Our company-wide Net Promoter Score is 82, which underscores the customer-centric focus that defines our organization including our sales, marketing, product, technology, and operations teams.
…high levels of customer adoption, ROI and renewal, which helps create a powerful and highly scalable business model, maintaining close customer relationships is a key part of CCC's culture and a major driver of our consistent Net Promoter Score of 80.
Our company-wide Net Promoter Score is 80, which underscores the customer-centric focus that defines our organization including our sales, marketing, product, technology, and operations teams.
And this is frankly why we've been able to deliver a substantial net promoter score is that mindset of just focus on getting it right on those pain points.
Our company-wide Net Promoter Score is 80, which underscores the customer-centric focus that defines our organization including our sales, marketing, product, technology, and operations teams.
Our company-wide Net Promoter Score is 80, which underscores the customer-centric focus that defines our organization including our sales, marketing, product, technology, and operations teams.
Net of it is one of the reasons we maintain a Net Promoter Score, an industry-leading Net Promoter Score of 80. And that alone results in a fabulous retention rate as well as people staying and participating in the network.
We achieved an industry—leading Net Promoter Score of 80 in 2020, a point of enormous pride for our team. CCC is proud to advance and invest in our clients’ vision to digitize operations and deliver peace of mind to every customer, through every…
We achieved an industry—leading Net Promoter Score of 80 in 2020, a point of enormous pride for our team. CCC is proud to advance and invest in our clients’ vision to digitize operations and deliver peace of mind to every customer, through every…
We achieved an industry—leading Net Promoter Score of 80 in 2020, a point of enormous pride for our team. CCC is proud to advance and invest in our clients’ vision to digitize operations and deliver peace of mind to every customer, through every…
We achieved an industry—leading Net Promoter Score of 80 in 2020, a point of enormous pride for our team. CCC is proud to advance and invest in our clients’ vision to digitize operations and deliver peace of mind to every customer, through every…
…the numbers in this page, but I did want to tell you this: the thing that we’re most proud of is that the incredible net promoter score we deliver for our customers; we delivered 80 net promoter score which, as you know, is some of the highest in the…
Retention disclosures (43)
Net revenue retention (Software): 107% (Q1 2026) — “Software NDR March 31, 2026: 107%”
Gross revenue retention (software): 98% (Q1 2026) — “In Q1 2026, our GDR was 98%, down from 99% last quarter”
CCC Intelligent Solutions reported gross dollar retention at 99% and net dollar retention improving to 106% in Q4, up from 105% in Q3.
Net revenue retention (Software): 106% (Q4 2025) — “Software NDR...Quarter Ended December 31...106% [2025]...105% [2024]”
Gross revenue retention (software): 99% (Q4 2025) — “Our gross dollar retention was once again 99%, a testament to the value we provide and the strength of our client relationships.”
Net revenue retention (Software (carriers and shops)): 107% (Q2 2025) — “Software NDR for the quarter ended June 30, 2025 was 107%, compared to 107% in the prior year”
Net revenue retention (Software (carriers and shops with subscriptions)): 107% (quarter ended March 31, 2025) — “Quarter Ending 2025 2024 Software NDR March 31 107% 107%”
Net revenue retention (Software (carriers and shops)): 105% (Q4 2024) — “Quarter Ending December 31: Software NDR 105% in 2024 vs 108% in 2023”
Gross revenue retention (software): 99% (Q4 2024) — “In Q4 2024, our GDR was 99%, which is in line with the last 4 quarters.”
Net revenue retention (Software (auto physical damage solutions)): 106% (Q3 2024) — “Quarter Ending 2024 2023 Software NDR September 30 106% 107%”
Net revenue retention (Software (auto physical damage solutions)): 107% (Q1 2024) — “Quarter Ending 2024 2023 Software NDR March 31 107% 106%”
Gross revenue retention (software): 99% (Q1 2024) — “In Q1 2024, our GDR was 99% which is in line with last quarter.”
Gross revenue retention (Software): 99% (FY2023) — “Achieved average Software Gross Dollar Retention of 99% in 2023”
Net revenue retention (Software): 107% (FY2023 avg) — “Software NDR March 31 106% June 30 107% September 30 107% December 31 108% [2023 vs 2022 avg of 110%]”
Net revenue retention (Software): 108% (Q4 2023) — “December 31 108% [Software NDR]”
Gross revenue retention (Software): 99% (Q4 2023) — “In Q4 2023 our GDR was 99%, which was up modestly from 98% last quarter.”
Net revenue retention: 107% (Q3 2023) — “In Q3 2023, NDR was 107%, which is consistent with last quarter.”
Gross revenue retention: 98% (Q3 2023) — “In Q3 2023, GDR was 98%, which is down modestly from 99% last quarter.”
Retention rate: 98% (Q3 2023) — “support our 98% plus retention rate”
Net revenue retention (Software (auto physical damage solutions)): 107% (Q2 2023) — “Software NDR June 30 107%”
Net revenue retention (Software (auto physical damage solutions)): 114% (Q1 2022) — “Software NDR March 31 2022 114%”
Net revenue retention (Software (auto physical damage solutions)): 106% (Q1 2023) — “Software NDR March 31 106%”
Gross revenue retention (Software): 99% (2022 (each quarter)) — “Achieved Software Gross Dollar Retention of 99% in each quarter of 2022.”
Net revenue retention (Software): 110% (2022 (average across each quarter)) — “Achieved Software Net Dollar Retention average across each quarter of 2022 of 110%.”
Net revenue retention (Software): 106% (Q4 2022) — “Quarter Ending 2022...Software NDR...December 31 106%”
Gross revenue retention (Software): 99% (Q4 2022) — “In Q4 2022, GDR was 99%. That is consistent with the last quarter and all of 2022.”
Net revenue retention (Software): 110% (Q3 2022) — “Quarter Ending 2022 2021 Software NDR March 31 114% 106% June 30 111% 110% September 30 110% 113%”
Net revenue retention (Software): 111% (Q2 2022) — “Quarter Ending 2022 2021 Software NDR March 31 114% 106% June 30 111% 110%”
Net revenue retention (Software): 114% (Q1 2022) — “Quarter Ending 2022 2021 Software NDR March 31 114% 106%”
Gross revenue retention (Software): 99% (Q1 2022) — “In Q1 '22 it was 99%, up 1 point from historical levels.”
Net revenue retention (Software): 115% (Q4 2021) — “Quarter Ending December 31 2021 Software NDR 115%”
Gross revenue retention (Software): 98% (Q4 2021) — “Software Gross Dollar Retention or GDR captures the amount of revenue retained from our client base compared to the prior year period. In Q4 '21, it was 98%”
Net revenue retention (Software (carriers and shops)): 110% (Q2 2021) — “Software NDR...June 30 110% for quarter ending June 30, 2021”
Net revenue retention (Software (carriers and shops)): 113% (Q3 2021) — “Software NDR...September 30 113% for quarter ending September 30, 2021”
Net revenue retention (Software): 110% (Q2 2021) — “Software NDR...June 30...2021...110%”
Net revenue retention (Software (CCC)): 110% (Q2 2021) — “Software NDR March 31 103 % 105 % 106 % June 30 105 % 103 % 110 % September 30 107 % 103 % December 31 107 % 103 %”
Net revenue retention: 110% (Q2 2021) — “Software NDR June 30 110 %”
Gross revenue retention (Software): 98% (Q2 2021) — “Software gross dollar retention, or GDR, which captures the amount of revenue retained from our client base compared to the prior year. In Q2 '21, GDR was 98%”
Net revenue retention: 107% — “107% Net Dollar Retention”
Gross revenue retention: 97% — “97% Gross Dollar Retention”
Retention rate: 93% (first six months of 2020) — “Subscription revenue renewal rates increased to 93% for the first six months of 2020 compared to 92% for the prior year.”
Retention rate: 93% (Q1 2020) — “Subscription renewal rates were 93% in the first quarter consistent with the prior year period”
Retention rate: 90.6% (9M 2019) — “revenue renewal rate of 90.6% for the nine-month period ending September 30, 2019”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.