CBA
In their words
“CBA reported maintaining leading Consumer, Business and Institutional Net Promoter Scores among major banks.”
“CBA claims to have the highest net promoter score among the big banks in retail, business and institutional banking.”
“CBA achieved a 6-point increase in Net Promoter Score through digital architecture improvements.”
NPS disclosures (5)
CBA reported maintaining leading Consumer, Business and Institutional Net Promoter Scores among major banks.
CBA claims to have the highest net promoter score among the big banks in retail, business and institutional banking.
CBA achieved a 6-point increase in Net Promoter Score through digital architecture improvements.
Commonwealth Bank of Australia improved Net Promoter Score through Pega customer engagement platform implementation.
CBA is implementing a Net Promoter Score assessment system for customer satisfaction.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.