Commonwealth Bank
commbank.com.au ↗In their words
“CommBank's mobile app earned a consumer mobile Net Promoter Score of +28.5 in December.”
“Commonwealth Bank maintained its #1 position among major banks in Consumer Net Promoter Score.”
“Commonwealth Bank holds the #1 Net Promoter Score, reflecting the strength of their customer relationships.”
NPS disclosures (11)
Commonwealth Bank maintained its #1 position among major banks in Consumer Net Promoter Score.
Commonwealth Bank holds the #1 Net Promoter Score, reflecting the strength of their customer relationships.
CBA leads the pack on net promoter score metrics among Australian banks.
CBA is the clear leader in terms of net promoter score, which measures how likely customers are to recommend their main bank.
CommBank's mobile app earned a consumer mobile Net Promoter Score of +28.5 in December.
Commonwealth Bank is ranked #1 in Net Promoter Score for internet banking and its mobile app.
Commonwealth Bank of Australia's Net Promoter Score among brokers has plunged into negative territory following increased turnaround times.
CBA's online banking and app maintain Net Promoter Scores significantly higher than major competitors.
Commonwealth Bank's customers receiving personalized messages showed net promoter scores up to six points higher.
Commonwealth Bank announces shift in customer measurement from satisfaction to Net Promoter Score as part of process and values changes.
Commonwealth Bank announces NPS will become the primary metric to assess customer satisfaction starting this financial year.
Retention disclosures (1)
Study involving Commonwealth Bank customers examined impact of credit card fine print on customer retention and take-up rates.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.