Castlight Health, inc.
In their words
“◦ Registration and Return Rates: Complete drove a 64% subscriber registration rate and a 35% monthly user return rate over the course of 2020. ◦ Employee Experience: The Castlight Complete mobile app generated a Net Promoter Score of 65 in 2020.”
“We observed an annual net dollar retention rate of 83% for the year ended December 31, 2020...an annual net dollar retention rate of 94% for the year ended December 31, 2019”
“We observed an annual net dollar retention rate of 82% and 104% for our signed customer base, for the years ended December 31, 2018 and 2017, respectively.”
NPS disclosures (2)
…◦ Registration and Return Rates: Complete drove a 64% subscriber registration rate and a 35% monthly user return rate over the course of 2020. ◦ Employee Experience: The Castlight Complete mobile app generated a Net Promoter Score of 65 in 2020.
Castlight launched a new app with strong registrations, engagement metrics, and net promoter scores.
Retention disclosures (11)
Net revenue retention: 83% (December 31, 2020) — “We observed an annual net dollar retention rate of 83% for the year ended December 31, 2020...an annual net dollar retention rate of 94% for the year ended December 31, 2019”
Net revenue retention: 94% (FY2019) — “Annual Net Dollar Retention Rate 94% for year ended December 31, 2019 (vs 82% in 2018)”
Net revenue retention: 82% (FY2018) — “We observed an annual net dollar retention rate of 82% and 104% for our signed customer base, for the years ended December 31, 2018 and 2017, respectively.”
Net revenue retention: 104% (FY2017) — “We observed an annual net dollar retention rate of 104% and 94% for our signed customer base, for the years ended December 31, 2017 and 2016, respectively.”
Net revenue retention (signed customer base): 94% (FY2016) — “Annual Net Dollar Retention Rate (NDR) 94% for year ended December 31, 2016 vs 116% for 2015”
Net revenue retention (signed customer base): 116% (FY2015 (year ended December 31, 2015)) — “Annual Net Dollar Retention Rate (NDR) 116 % ... for the years ended December 31, 2015 and 2014”
Net revenue retention: 116% (FY2015) — “achieved Net Dollar Retention (NDR) of 116% due to strong uptake of our newest products Elevate and Action”
Net revenue retention: 103% (FY2014) — “We observed an annual net dollar retention rate of 103% for our signed customer base, for the year ended December 31, 2014”
Net revenue retention (signed customer base): 103% (FY2014) — “observed an annual net dollar retention rate of 103% for our signed customer base, for the year ended December 31, 2014”
Net revenue retention: 109% (FY2013) — “observed an annual net dollar retention rate of 109% for the fiscal period ending December 31, 2013”
Net revenue retention: 100% (FY2013) — “observed an annual net dollar retention rate of greater than 100% for the fiscal period ending December 31, 2013”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.