Carsome
carsome.com ↗In their words
“Carsome Certified's customer satisfaction improved from an NPS of 77 to 83, supporting the group's first quarterly profit.”
“Carsome's retail line, Carsome Certified, holds a high net promoter score of 77 as of Q1 2023.”
“Carsome Certified increased its Net Promoter Score, which measures customer loyalty.”
Disclosed NPS over time
Every Net Promoter Score Carsome has published, by date.
NPS disclosures (3)
Carsome Certified increased its Net Promoter Score, which measures customer loyalty.
Carsome Certified's customer satisfaction improved from an NPS of 77 to 83, supporting the group's first quarterly profit.
Carsome's retail line, Carsome Certified, holds a high net promoter score of 77 as of Q1 2023.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.