Cars.com Inc.
cars.com ↗In their words
“Cancellation rates as high as 4% and in the fourth quarter, we got those numbers down closer to 2”
“Churn rates in our group channel are half of our average churn”
“Retention rates were 70% better than the franchise dealers not yet on the product”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn: 2% (Q4 2019) — “cancellation rates as high as 4% and in the fourth quarter, we got those numbers down closer to 2”
Churn (group channel): 50% (Q4 2018) — “churn rates in our group channel are half of our average churn”
Retention rate (franchise dealers on Social Sales Drive): 70% (Q3 2018) — “retention rates were 70% better than the franchise dealers not yet on the product”
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.