CarParts.com, Inc.
carparts.com ↗In their words
“Our Do-It-For-Me pilot is performing in line with expectations with continued strong customer NPS score. Our current e-commerce strategic priorities align perfectly with the next set of enhancements for this integration.”
“Over the last six months, we have virtually doubled our Net Promoter Score. And over the next year, our do-it-for-me customers will see an even more personalized experience tailored to their specific needs.”
“While the sample size of customers is so small, the service has been well received as demonstrated in a high net promoter scores and more importantly, high repeat purchase of the service.”
NPS disclosures (3)
Our Do-It-For-Me pilot is performing in line with expectations with continued strong customer NPS score. Our current e-commerce strategic priorities align perfectly with the next set of enhancements for this integration.
Over the last six months, we have virtually doubled our Net Promoter Score. And over the next year, our do-it-for-me customers will see an even more personalized experience tailored to their specific needs.
While the sample size of customers is so small, the service has been well received as demonstrated in a high net promoter scores and more importantly, high repeat purchase of the service.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.