CarMax
carmax.com ↗In their words
“CarMax's Net Promoter Score reflects strong customer resonance with its marketplace experience.”
“Our net promoter score is the highest it has been since we rolled out our digital capabilities nationwide, driven by record-high satisfaction among customers purchasing online as well as those using our omni-channel experience.”
“CarMax reports highest Net Promoter Score since digital capabilities launch, with record-high customer satisfaction in online and hybrid shopping.”
NPS disclosures (4)
CarMax's Net Promoter Score reflects strong customer resonance with its marketplace experience.
Our net promoter score is the highest it has been since we rolled out our digital capabilities nationwide, driven by record-high satisfaction among customers purchasing online as well as those using our omni-channel experience.
CarMax reports highest Net Promoter Score since digital capabilities launch, with record-high customer satisfaction in online and hybrid shopping.
Our digital capabilities and overall experiences are resonating with customers as evidenced by our net promoter score, which is the highest it has been since rolling out our digital capabilities nationwide.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.