Carfax
carfax.com ↗In their words
“CARFAX launches a loyalty program designed to help dealerships increase customer loyalty.”
“Carfax launches program to help dealers create lifetime customers and increase customer retention.”
“Carfax expands its role in Nissan and Infiniti Certified Pre-Owned programs to boost customer retention at dealerships.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
CARFAX launches a loyalty program designed to help dealerships increase customer loyalty.
Carfax launches program to help dealers create lifetime customers and increase customer retention.
Carfax expands its role in Nissan and Infiniti Certified Pre-Owned programs to boost customer retention at dealerships.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.