Cableuropa SA
In their words
“Our annualized churn rate was 13.7% in the second quarter of 2005 as compared with 13.0% for the same period in 2004.”
“Our annualized churn rate was 14.4% in the first quarter of 2005 as compared with 16.1% for the last quarter in 2004.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Churn (Residential): 16.5% (Q3 2005) — “our churn rate was 16.5% in the third quarter of 2005 as compared with 13.4% for the same period in 2004”
Churn (Residential): 13.7% (Q2 2005) — “Our annualized churn rate was 13.7% in the second quarter of 2005 as compared with 13.0% for the same period in 2004.”
Churn (Residential): 14.4% (Q1 2005) — “Our annualized churn rate was 14.4% in the first quarter of 2005 as compared with 16.1% for the last quarter in 2004.”
Churn (Residential): 16.1% (FY2004) — “Our churn rate was 16.1% in 2004 as compared with 13.7% in 2003 and 12.1% in 2002”
Churn (Residential): 13.4% (Q3 2004) — “Our annualized churn rate was 13.4% in the third quarter of 2004 as compared with 14.0% for the same period in 2003”
Churn (Residential): 13% (Q2 2004) — “Our annualised churn rate was 13.0% in the second quarter of 2004 as compared with 13.4% for the same period in 2003”
Churn (Residential): 12.7% (Q1 2004) — “Our annualised churn rate was 12.7% in the first quarter of 2004 as compared with 13.6% for the same period in 2003”
Churn (Residential customers): 13.7% (FY2003) — “Our churn rate was 13.7% in 2003 as compared with 12.1% in 2002 and 12.9% in 2001”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.