Byju's
byjus.com ↗In their words
“Byju's disclosed an NPS of 76 and annual renewal rate of 86% during a funding announcement.”
“Byju's faced customer retention challenges as it relied heavily on promotional offers and discounts.”
NPS disclosures (1)
Byju's disclosed an NPS of 76 and annual renewal rate of 86% during a funding announcement.
Retention disclosures (1)
Byju's faced customer retention challenges as it relied heavily on promotional offers and discounts.
Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.