BTRS Holdings Inc.
btrs.com ↗In their words
“Of the rest of our organization, we have achieved an annual customer revenue churn rate of 3% or less over the last three years, 100% plus net dollar retention rate for the year ended December 31, 2021 and an NPS score that is consistently 50 plus.”
“Annual customer revenue churn rate of approximately 3% or less over the last three years”
“Combining their efforts with those of the rest of our organization, we have achieved a less than 3% annual customer revenue churn rate, 100% plus net dollar retention rate for the twelve months ended December 31, 2020 and a consistent 50 plus NPS score.”
Disclosed NPS over time
Every Net Promoter Score BTRS Holdings Inc. has published, by date.
NPS disclosures (9)
Retention (2021) $1 trillion+ Invoice dollars processed1 2,400+ Customers2 >6:1 LTV:CAC target ~700 Global employees 54.9 NPS score 119% 2021 BPN volume increase (YoY) 170+ AP portal connections Note: Data as of 12/31/2021 unless otherwise specified;
…of the rest of our organization, we have achieved an annual customer revenue churn rate of 3% or less over the last three years, 100% plus net dollar retention rate for the year ended December 31, 2021 and an NPS score that is consistently 50 plus.
Combining their efforts with those of the rest of our organization, we have achieved a less than 3% annual customer revenue churn rate, 100% plus net dollar retention rate for the twelve months ended December 31, 2020 and a consistent 50 plus NPS score.
Combining their efforts with those of the rest of our organization, we have achieved a less than 3% annual customer revenue churn rate, 100% plus net dollar retention rate for the twelve months ended December 31, 2020 and a consistent 50 plus NPS score.
Combining their efforts with those of the rest of our organization, we have achieved a less than 3% customer revenue churn rate, 100% plus net dollar retention rate for the twelve months ended December 31, 2020 and a consistent 50 plus NPS score.
Combining their efforts with those of the rest of our organization, we have achieved a less than 3% customer revenue churn rate, 100% plus net dollar retention rate for the twelve months ended September 30, 2020 and a consistent 50 plus NPS score.
Combining their efforts with those of the rest of Billtrust’s organization, Billtrust has achieved a less than 3% customer revenue churn rate, 100% plus net dollar retention rate for the twelve months ended September 30, 2020 and a consistent 50 plus…
Combining their efforts with those of the rest of Billtrust’s organization, Billtrust has achieved a less than 3% customer revenue churn rate, 100% plus net dollar retention rate for the twelve months ended September 30, 2020 and a consistent 50 plus…
Combining their efforts with those of the rest of Billtrust’s organization, Billtrust has achieved a less than 3% customer churn rate, 100% plus net dollar retention rate for the twelve months ended June 30, 2020 and a consistent…
Retention disclosures (9)
Net revenue retention (Software and Payments): 120% (FY2021) — “Software and Payments Net Dollar Retention … ”
Net revenue retention: 115% (FY2021) — “Total Net Dollar Retention … [ … ]”
Churn: 3% (FY2021) — “annual customer revenue churn rate of approximately 3% or less over the last three years”
BTRS, a B2B accounts receivable solutions provider, maintains a 98% customer retention rate.
Net revenue retention: 104% (FY2020) — “Billtrust's total net dollar retention was 104% for 2020”
Net revenue retention (Software and Payments): 110% (FY2020) — “Software and Payments Net Dollar Retention 110% for 2020”
Net revenue retention (Total): 104% (FY2020) — “104% net dollar retention rate for the year ended December 31, 2020”
Net revenue retention: 105% (9M2020) — “105% net dollar retention rate for the nine months ended September 30, 2020”
Churn: 3% — “Our customer churn rate of less than 3% demonstrates the sticky nature of our customer relationships”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.