The Baldwin Insurance Group, Inc.
In their words
“Client retention and excess of 92%”
“Client retention improved year-over-year to approximately 92%”
“Client retention in excess of 90%”
NPS disclosures (1)
BRP selects Akeneo product experience platform expected to boost brand net promoter score and customer lifetime value.
Retention disclosures (5)
Retention rate (CAC): 92% (Q2 2026) — “client retention and excess of 92%”
Retention rate (Insurance Solutions (IS)): 92% (Q1 2025) — “client retention improved year-over-year to approximately 92%”
Retention rate: 90% (Q2 2024) — “client retention in excess of 90%”
Retention rate (Middle Market Operating Group): 93% (2019) — “client retention which we believe to be 93% during 2019 in our Middle Market Operating Group”
Retention rate (Middle Market Operating Group): 91% (2018) — “client retention which we believe to be 91% during 2018 in our Middle Market Operating Group”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.